VaultX Help Center

Find answers to common questions or contact our support team for assistance.

Frequently Asked Questions

To create an account, Download the app or through web, access the SignIn/SignUp in the navigation bar or Settings.

Minting an NFT on VaultX is easy. Follow these steps:
  1. Go to the "Register Asset" section
  2. Upload your digital asset
  3. Fill out the required metadata
  4. Confirm the transaction
Your NFT will be minted on the XRP Ledger and stored in your Wallet.

You can download the VaultX white paper from the "About" page. Simply click the "Download White Paper" button to get the PDF version.

Yes, you can transfer your Assets from VaultX to any compatible VaultX user. Follow these steps:
  1. Go to the "Wallet" section
  2. Click "Transfer"
  3. Select the Asset you wish to transfer
  4. Enter the recipient's wallet address

To connect your XUMM Wallet to VaultX:
  1. Click on the "Connect Wallet" button at the top of the dashboard
  2. You will be prompted to log in using your XUMM Wallet app
  3. Your account will be linked automatically

If you forget your password:
  • Reset it through the XUMM app by following the password recovery instructions
  • Note that VaultX does not store your XUMM Wallet password
  • You will need to reset it directly via the XUMM app

Yes, VaultX is fully responsive and can be accessed on mobile devices through your web browser.

We are also planning to release a mobile app in the future to provide an even better user experience.

Yes, peer-to-peer selling is available in the Marketplace section.

These transactions are secured by our escrow services to minimize fraud.

Ripple Labs is a San Francisco-based technology company specializing in blockchain solutions for global payments. Founded in 2012, it developed:
The XRP Ledger, an open-source blockchain optimized for fast, low-cost transactions.
RippleNet, a global payments network used by financial institutions.
The XRP cryptocurrency, designed for cross-border settlements.
Unlike Bitcoin, Ripple focuses on institutional adoption, partnering with banks and payment providers to improve traditional finance infrastructure.

Visit Ripple Labs

Still Need Help?

If you couldn't find an answer to your question in the FAQs, our support team is ready to assist you.

Email Support
support@vaultx.com

Typically responds within 24 hours

Phone Support
+237 652484583

Monday-Friday, 9AM-5PM GMT